Privacy Policy

1. Information We Collect

When you submit a lead form or book a call, we may collect:

• Contact details, such as your name, phone number, email address, and mailing address or zip code
• Basic eligibility details relevant to insurance shopping, such as date of birth, household size, or coverage interests
• Information you provide during a phone call or scheduled appointment
• Technical information such as IP address, browser type, and referring ad or page, collected through cookies and similar tools

We do not collect health records or protected health information through this website. Any health-related information you share with your agent by phone or in a signed document is handled outside of this site through secure, restricted channels and is never sold.

2. How We Use Your Information

• To call you back and answer your questions about insurance options
• To schedule and manage phone consultations and appointments
• To prepare quotes and, if you choose to enroll, to submit your application to the applicable carrier
• To send appointment reminders, follow-ups, and service related communications
• To improve our website, services, and advertising
• To comply with legal and licensing obligations

3. Consent to Be Contacted

By submitting your information through a lead form or booking calendar, you consent to be contacted by LOFT PG Agency LLC and its licensed agents by phone call, text message, and email, including through the use of an automatic telephone dialing system or prerecorded voice, at the number and email address you provide. Consent is not a condition of purchasing any product or service. Message and data rates may apply. Reply STOP to any text message to opt out, or use the contact method in Section 9 below.

4. Facebook and Meta Advertising

If you submit your information through a Facebook or Instagram lead form, Meta Platforms, Inc. collects and processes that submission according to its own privacy policy before it is shared with us. We use tools such as the Meta Pixel to measure the effectiveness of our advertising. We are not responsible for how Meta handles data on its platforms; please review Meta's Data Policy for details.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Insurance carriers, when you request a quote or apply for coverage
• Service providers who help us operate our business, such as scheduling, communications, and hosting providers, under confidentiality obligations
• Government agencies or regulators, where required by law
• A successor entity in the event of a merger, acquisition, or sale of business assets

6. Data Security and Retention

We use reasonable administrative and technical safeguards to protect your information. We retain personal information only as long as necessary to provide our services, meet legal and licensing requirements, and support legitimate business needs, after which it is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, measure site performance, and support advertising, including conversion tracking for Facebook and Instagram campaigns. You can control cookies through your browser settings.

8. Your Choices

You may ask us to access, correct, or delete your personal information, or to stop contacting you, at any time using the contact method below. We will honor reasonable requests as required by applicable law.

9. Contact Us

Questions about this Privacy Policy or your information can be sent through our Contact page. Book a time on the calendar there and we will call you back directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.